Our Online Privacy Policy

Creating Greatness LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, applications, and services. By using our services, you consent to the practices described in this policy.

Information We Collect

A. Information You Provide Directly

We collect personal information that you voluntarily provide when you:
  • Sign up for services or programs
  • Make purchases or request information
  • Fill out forms, respond to surveys, or contact us
This may include:
  • Name, mailing address, email address, and phone number
  • Demographic data (age, gender, race, ethnicity, household income, job title), business information, if you choose to provide it
  • Payment and billing information (for purchases)

B. Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and analytics tools (such as Google Analytics), including:
  • IP address, browser type, operating system, device information
  • Pages viewed, time spent, and navigation patterns
  • Location data (general, not precise)

You can manage cookie preferences through your browser settings.

C. Information Collected Through Our Mobile Application

When you use the Creating Greatness mobile application, we may collect:

  • Device type, operating system, and unique device identifiers
  • App usage data, including features accessed, session duration, and interaction patterns
  • Push notification tokens (if you opt in to notifications)
  • Content you provide through in-app features, including coaching conversations with our AI assistant, Chloe

D. AI Coaching Assistant (Chloe)

Our app includes Chloe, an AI-powered coaching assistant. When you interact with Chloe:

  • Your conversation history is stored securely to provide personalized coaching continuity between sessions
  • Conversations are processed using third-party AI services (Anthropic Claude API) to generate responses
  • Chloe’s memory of your goals, challenges, and progress is stored in our secure database to improve your coaching experience over time
  • You may request deletion of your Chloe conversation history at any time by contacting us at connie@creatinggreatnessllc.com

Chloe is designed to support your business growth journey. She does not provide legal, financial, medical, or psychological advice. Your conversations with Chloe are confidential and are not shared with other users or third parties, except as required to operate the service (e.g., AI processing) or as required by law.

How We Use Your Information

We use your information to:
Provide and deliver services or products you request
Process transactions and manage your account
Communicate with you about updates, services, products, offers, and promotions (you may opt out at any time)
Improve our website, services, products and customer experience
Comply with legal obligations and protect our rights
We only collect sensitive demographic information if it is necessary for our services and you provide it voluntarily.

Sharing Your Information

We do not sell, rent, or lease your personal information to third parties.

We do not share your information.

It may be possible that the below may gain access to your information:
  • Service providers who assist in operating our website, processing payments, or delivering services (subject to confidentiality agreements)
  • Legal authorities if required by law, to protect our rights, or in response to valid legal requests
  • Subcontractors providing support services (e.g., customer service)
Text messaging opt-in data and consent will not be shared with third parties except as necessary to provide text messaging services.

Subscription Billing & Payment Data

If you subscribe to a paid plan through our mobile application or website, your payment information is processed securely by our third-party payment processor, Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers.

We may retain the following billing-related information:

  • Name and email associated with your subscription
  • Subscription tier, billing cycle, and payment history
  • Last four digits of your payment method (for your reference)

For information about how Stripe handles your data, please refer to Stripe’s privacy policy at stripe.com/privacy.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Withdraw consent at any time (without affecting prior processing)
  • Opt out of marketing communications (unsubscribe link in emails)
  • Request deletion of your AI coaching (Chloe) conversation history
  • Request a copy of data associated with your app account
  • Manage or cancel your subscription at any time through the app or by contacting us
  • Opt out of push notifications through your device settings

California Residents

You have the right to request deletion of your personal information, subject to legal exceptions. To submit a request, contact us using the information below.

EU/EEA Residents

You have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.

You may request deletion of your data at any time, subject to legal and contractual obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Children's Privacy

We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our website or services.

If we learn we have collected such information, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email (if available) and/or a prominent notice on our website. Your continued use of our services after changes indicates your acceptance of the updated policy.