That is why we offer a satisfaction guarantee across our services. Whether you are joining a Mastermind Circle or partnering with us one-on-one, we want you to feel confident in your investment.

If you do not feel the experience is aligned or valuable, just let us know. No hard feelings. No awkward conversations. Just clarity.

Your growth matters, and so does your peace of mind.

Refund And Cancellation Policy

Effective Date: May 30, 2025
1

Event Refund Policy

We offer a 1-hour money-back guarantee for all event tickets. If you attend the event and are not satisfied within the first hour, you may request a full refund.

  • To be eligible, you must be physically present (or logged in for virtual events) and notify our team within the first hour.
  • Refund requests made after the first hour will not be honored.
  • No-show tickets are non-refundable but may be transferred to another person for the same event.
2

1:1 Private Coaching — 30-Day Guarantee

All 1:1 coaching partnerships (Clarity, Momentum, and Legacy) include our 30-Day Satisfaction Guarantee: if within the first 30 days you do not feel this is the right fit, for any reason, you walk away with everything we have built together and only pay for the sessions completed.

  • You must participate fully in scheduled sessions and complete assigned action items during the first 30 days.
  • No-shows or cancellations without proper notice void the guarantee, and a cancellation fee applies as outlined in your contract.
  • Refund requests must be submitted within the first 30 days of your partnership start date.
  • You keep all deliverables built during the engagement regardless of the outcome.
    • 3

    Mastermind Circles — Risk-Free First Session

    We are so confident that this experience will change the way you run your business that we are making your first session risk-free. Show up, sit in the Circle, experience the coaching, the community, and the energy.

    If you decide it is not for you, we will refund your investment minus a small $250 administrative fee. No hard feelings. No awkward conversations. Just clarity.

  • You must attend the first session in full to be eligible for the risk-free guarantee.
  • Refund requests must be submitted within 48 hours of the first session.
  • After the first session, all payments are non-refundable due to limited enrollment and group dynamics.

    • Transfer Option

    If you are unable to participate after enrolling but before the program starts, you may transfer your spot to another qualified participant or defer your enrollment to a future cohort, subject to availability and approval.

    Exceptional Circumstances

    If you experience an unforeseen emergency prior to the program start date, please contact us as soon as possible. We will review requests on a case-by-case basis and may offer a credit toward a future program.

    4

    Cancellation & Rescheduling Policy

    Events: Tickets are non-refundable after the first hour. However, you may transfer your ticket to another individual by notifying us at least 24 hours before the event start time.
    Private Coaching: If you wish to cancel your coaching program after booking, please review the coaching agreement and contact us to facilitate a refund or rescheduling.
    Session Rescheduling: Please provide at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice may be forfeited.

    How to Request a Refund or Transfer

    To request a refund or transfer, please email connie@creatinggreatnessllc.com with your name, event or program details, and reason for the request.

    Approved refunds will be processed to your original payment method within 5-7 business days.

    Additional Terms

    Our policies are designed to be fair and transparent, ensuring a positive experience for all clients while respecting the time and preparation involved in our services.

    By purchasing a ticket or enrolling in a program, you agree to these terms. If you have any questions about this policy, please contact us at connie@creatinggreatnessllc.com.

    Thank you, and let's create greatness!